INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We are committed to delivering products that match the images shown on our website in terms of design, color, and materials. However, in rare cases, slight differences may occur due to:

  • Lighting during photography,

  • Color variations between screens (phones, monitors, etc.),

  • Or small improvements in newer product versions.

If you receive a product that is significantly different from the description or images, please contact us immediately for assistance with an exchange or return.

Where can I view my sales receipt?

Once your order is completed, a sales receipt will be automatically sent to your registered email address.
Additionally, you can:

  • View or re-download your receipt in the "My Orders" section of your account (if you created one).

  • Or contact our customer support team for assistance in retrieving your receipt.

How can I return an item?

You may return your product within [number of days, e.g., 7 days] of receiving it, provided that:

  • The item is unused and in original condition

  • Packaging, tags, and receipt are still intact

To start the return process:

  1. Contact our customer service via [phone/Zalo/email]

  2. Provide your order number and reason for the return

  3. Follow the instructions to ship the item back to our warehouse

Will you restock items indicated as “out of stock?”

We regularly restock popular products. However, some items may be:

  • Limited-time offers, or

  • Permanently discontinued

To stay updated, you can:

  • Click “Notify Me When Available” (if available on the product page), or

  • Contact us directly to check the availability of the specific item you're interested in.

Where can I ship my order?

We deliver to most areas nationwide, including both urban and remote locations.
Just enter your correct shipping address during checkout, and we’ll ship it right to your door.

Note: Some remote areas may require additional time or incur extra delivery fees.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS